Thursday, May 5, 2022

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Google's 'raters' are pushing for $15 an hour

Posted: 04 May 2022 05:35 PM PDT

Part-time employees at RaterLabs — an AI vendor whose only known client is Google — are campaigning to qualify for the $15 hourly minimum wage the tech giant promised to its "extended workforce" back in 2019.

Yahoo Financereported that the quality raters whose sole job is evaluating Google's search and ad results for accuracy don't qualify for sick leave, PTO or other benefits the company provides for its TVCs (temporary workers, vendors and independent contractors). Google increased base pay following critical reporting of its treatment of TVCs in 2018 — the same year it was revealed the majority of Google's workforce was not directly employed by the company.

A number of RatersLabs employees believe the work they do is vital enough to Google that they should receive the higher pay and benefits of their peers. Christopher Colley, who has worked for the Google vendor since 2017, told Yahoo Finance that he only earns $10 an hour, and hasn't qualified for a raise over the five years he's worked at RaterLabs. Colley is also part of the Alphabet Workers Union (AWU-CWA), a subgroup of the Communications Workers of America focused on organizing full-time and part-time workers of Alphabet.

"The raters work from home, use their own devices, can work for multiple companies at a time, and do not have access to Google's systems and/or badges," a Google spokesperson told Engadget. "As noted on the policy page, the wages and benefits policy applies to Alphabet's provisioned extended workforce (individuals with systems and/or badge access to Google)."

Among the hurdles workers need to jump in order to qualify for the pay bump afforded to some TVCs is a minimum 30-hour workweek. As AWU-CWA was quick to point out, RaterLabs contractors are capped at only 26 hours.

Employee accounts on RatersLabs' Indeed profile describe low morale, low pay and an unclear feedback process. "Reviews are monthly, with one bad review potentially costing you the job [...] Guidelines can change the week before the review and you can be 'graded' based on them despite doing the work way before," wrote a former RatersLab employee in January 2022. "The job is very flexible, pay is mediocre, and you have no chance for advancement."

This isn't the first time that Google's army of raters have spoken out about low pay, no opportunities for advancement and subpar working conditions. In fact, RatersLabs was formed by the CEO of Leapforce, a company that also hired raters for Google search and ad products. Back in 2017, Leapforce raters spoke out about chaotic working conditions, resulting in at least three contractors being fired, two of whom claimed their separations from the company were acts of retaliation. As Ars Technicanotes, a number of Leapforce workers filed complaints with the National Labor Relations Board which were eventually resolved via settlement. Appen — which acquired Leapforce in May of 2017 — is also the parent company of RatersLabs.

Cameo lays off almost a quarter of its staff, including executives

Posted: 04 May 2022 05:11 PM PDT

Cameo, the startup behind the video app that allows users to pay celebrities for short personalized greetings, has laid off a significant chunk of its workforce. The company parted ways with 87 employees, according to Cameo CEO Steven Galanis. That number, which according to Protocol, includes top executives like the CTO and CPO, accounts for about 25 percent of the company's employees.

"I made the painful decision to let go of 87 beloved members of the Cameo Fameo," Galanis said on Twitter. He reportedly told employees the company had hired too quickly and fallen short of revenue expectations. The startup has raised $165 million and was valued at $1 billion last spring.

Galanis, a Web3 enthusiast who once compared the burgeoning movement with colonization of the Americas, called it a "brutal day at the office." In recent months, Galanis has expanded Cameo's purview from celebrity and creator videos to NFTs. News of the layoffs also comes one day after the company announced a new partnership with Snap to power a new advertising product for Snapchat.

TikTok will explore sharing ad money with creators

Posted: 04 May 2022 01:26 PM PDT

TikTok creators might soon have an easier way to profit from their posts. As part of a TikTok Pulse ad solution, the social media giant will start "exploring" a program that shares ad revenue with influencers, publishers and well-known public personas. Those with at least 100,000 followers will be eligible in the first stage, TikTok said.

The company told TechCrunch it will launch Pulse in the US this June, with other countries due in the fall. TikTok will split revenue equally between itself and producers. That's slightly worse than Instagram (where creators get 55 percent), but still significant.

The appeal is clear: if you're popular enough, you could make money with every post. That could encourage more posts on TikTok, not to mention spare some video makers from relying heavily on sponsorships or donations.

This also helps TikTok, of course. It could prevent stars from jumping to Instagram or other, potentially more lucrative rivals. However, it might also encourage more creators to produce ad-friendly clips — you might see cleaner, less polarizing material. That won't be thrilling if you like TikTok's more political or risqué content, but it might help TikTok withstand increasingly fierce competition.

Amazon warehouse worker will propose reforms at a shareholder meeting

Posted: 04 May 2022 12:24 PM PDT

Amazon leaders might face an uncomfortable moment at the company's next shareholder gathering. Daniel Olayiwola will become the first Amazon warehouse worker to present a resolution at the firm's annual general meeting on May 25th. The San Antonio-based employee's proposal calls for Amazon to end both its staff surveillance and productivity quotas. The practices force workers to "prioritize speed over safety," Olayiwola said, and there have reportedly been few meaningful changes.

The staffer pointed to OSHA data showing that Amazon's injury rates were "well above" national averages, particularly at automated facilities and during peak periods. He blamed this in no small part on policies like Time Off Task, which monitors the amount of time workers spend away from their station tools. The combination of surveillance and quotas reportedly gives employees little room for breaks or a safe, sustainable work pace.

We've asked Amazon for comment. The online retailer has softened its approach in some respects, such as averaging Time Off Task over a longer period to reduce the strain on warehouse personnel. Founder and former CEO Jeff Bezos pushed for Amazon to become the "safest place to work."

Amazon still keeps a close eye on productivity, however, and has recently been accused of pushing workers past the breaking point. Employees and contractors at the Illinois warehouse that collapsed during a deadly tornado last year were reportedly pressured to keep working despite the extreme danger, for instance.

We wouldn't count on the resolution passing. Shareholder resolutions at many companies frequently fail if they challenge the status quo, and Olayiwola's would demand a major change to Amazon's policies. Even if the proposal doesn't survive, though, it highlights the mounting tensions between Amazon and a rank-and-file demanding better working conditions.

Sonos may roll out its own voice assistant next month

Posted: 04 May 2022 12:04 PM PDT

It seems Sonos is gearing up to roll out its own long-rumored voice assistant in the coming weeks. Sonos Voice is said to offer voice control for music playback on many of the company's devices, offering owners another option if they'd rather not use Amazon Alexa and Google Assistant.

Sonos will first roll out Sonos Voice in the US on June 1st as part of a software update, according to The Verge. The feature should arrive in other countries later. Smart speakers and soundbars that support the S2 platform will all reportedly gain Sonos Voice support. A rumored $250 soundbar called Sonos Ray will likely be among those.

At the outset, Sonos Voice is said to support Apple Music, Amazon Music, Pandora, Deezer and Sonos Radio. It's believed that the voice assistant won't work with Spotify or YouTube Music at the jump, which are pretty significant omissions. As you might expect, you'll be able to ask Sonos devices to play artists, albums, songs or playlists from compatible services.

Voice commands will reportedly be handled on-device, and won't be recorded or processed in the cloud. Unsurprisingly, the wake word is expected to be "Hey Sonos." Users should still be able to control other connected home products via Alexa or Google Assistant on Sonos devices.

Sonos has had uneasy relationships with the likes of Amazon and Google over the years. In 2020, Sonos sued Google over alleged speaker patent infringement. The US International Trade Commission finalized a ruling on the case earlier this year, which resulted in Google having to make some minor changes to some products.

Amazon-owned PillPack will pay nearly $6 million over DOJ's insulin suit

Posted: 04 May 2022 11:40 AM PDT

PillPack, an online pharmacy owned by Amazon, will pay $5.79 million to the U.S. government and states to settle a fraud suit related to its insulin distribution practices, the Department of Justice announced on Monday. The company admitted to sending customers full cartons of insulin pens — in some cases more than they needed or were prescribed — while under-reporting their days-of-supply to circumvent limits from Medicare and Medicaid. The result? PillPack effectively overbilled the government agencies for some insulin shipments between April 2014 and November 2019.

"Pharmacies are trusted to provide accurate information to Government healthcare programs and to prevent waste when dispensing medications to patients," U.S. Attorney Damian Williams said in a statement. "PillPack abused this trust by dispensing insulin refills long before patients needed them and by falsely reporting the days-of-supply of insulin actually dispensed to prevent its claims for reimbursement from being denied."

PillPack's technology, which Amazon acquired in 2018, was used to create Amazon Pharmacy. But, as The Verge notes, PillPack still operates on its own. In a statement to Axios, an Amazon spokesperson noted that the company changed its distribution practices in 2019 and deflected the fraud allegations, saying that it "was common among pharmacies to not open pre-packaged boxes of insulin pens to ensure customers had enough life-saving medication." At the very least, the spokesperson said, customers weren't billed for the extra insulin pens.

NYC targets CEO Bobby Kotick in latest Activision Blizzard lawsuit

Posted: 04 May 2022 10:51 AM PDT

Activision Blizzard has been hit with another lawsuit, this time from New York City officials. The suit, which was first obtained by Axios, takes aim at CEO Bobby Kotick. It accuses him of being "unfit" to negotiate his company's pending sale to Microsoft, citing his "personal responsibility and liability for Activision's broken workplace."

The suit was filed by the New York City Employees' Retirement System and pension funds that represent police, teachers and firefighters. The plaintiffs, who own stock in Activision Blizzard, argue that the Microsoft deal allows "Kotick and his fellow directors a means to escape liability for their egregious breaches of fiduciary duty."

Since last July, Activision Blizzard has been the target of multiple lawsuits. It has been accused of fostering a "frat boy" culture and some have made allegations of workplace harassment and discrimination. In March, a wrongful death suit was filed against the company. Activision Blizzard also said in a filing yesterday that it's cooperating with a Securities and Exchange Commission investigation on "disclosures on employment matters and related issues."

In November, The Wall Street Journal reported that Kotick was aware of many of the alleged instances of harassment and that he may have protected employees who were accused of misconduct. That report, and the alleged workplace problems, are said to have prompted the buyout. The companies announced the sale in January.

New York City claims the $68.7 billion Microsoft deal, which was valued at $95 per share, undervalues a company that was trading at close to that price before the California Department of Fair Employment and Housing sued it last summer and started a wave of litigation. The NYC plaintiffs are demanding access to various company documents, including those related to the pending takeover and details on the five other possible buyers that Activision mentioned in filings on sale talks.

Activision Blizzard shareholders last week overwhelmingly approved the Microsoft deal. The companies hope to close the merger by the end of June 2023, though they require approval from regulators in the US, UK, China, the European Union and some other markets. Should the sale go through, Kotick stands to make as much as $520 million.

Steam on a Chromebook works better than I expected

Posted: 04 May 2022 10:40 AM PDT

For about as long as Chrome OS has existed, gaming has been one of its most notable Achilles' heels. Most Chromebooks have lower-power hardware, and the OS is built on web technology, so playing AAA titles found on Windows has simply not been an option. The rise of cloud-based gaming services like Google's own Stadia have helped the situation, but perhaps the biggest advance in Chromebook gaming came in late March, when Google announced that Valve's Steam platform was in an early alpha phase on Chrome OS. Just as you can on Windows, Mac and Linux, this lets you download and install games from the vast Steam catalog. As a Chromebook fan who also loves a good game, I had to give this a shot.

So Google provided me with one of the seven Chromebooks that can run Steam, an ASUS Chromebook CX9 with Intel's 11th-generation Core i7 processor, 16GB of RAM and 512GB of storage space. These are hefty specs for a Chromebook, but Google specified that Steam required a device with at least a Core i5 processor and 8GB of RAM. While Steam may eventually work with lower-powered devices, it's clear that many Chromebooks simply won't be able to cut it. But if you do have the right hardware, the Steam experience is pretty good, so long as you keep your expectations in check.

I didn't have any problems getting Steam installed, but it's a lot more complicated than setting it up on a Windows computer. You'll need to switch your Chromebook to the Dev channel, so don't do this on a machine you rely on for daily use. After that, you'll need to enable a specific flag in Chrome and type a few commands into the Chrome OS Crosh terminal. Once that's done, Steam will download to your machine, at which point you can login and start downloading games.

Right off the bat, any game that is supported in Steam for Linux can be installed without any compatibility issues. As I'm a massive Half-Life fan, the first two games I tried out were Valve's own Half-Life 2 and Portal 2 — two old games that don't require powerful hardware. Both, unsurprisingly, played like a charm. There were rare frame rate drops, but the experience felt identical to playing them on Windows or on a Mac.

At the complete opposite end of the spectrum, I decided to get crazy and install 2018's God of War, originally released for the PS4 and ported to Windows in January of this year. It was a totally unplayable slideshow. That's no surprise, though, as God of War calls for either NVIDIA's GTX 960 or AMD's R9 290X graphics cards with 4GB of memory. The Chromebook's integrated Intel Iris X graphics aren't in the same league. This is no real knock on the Chromebook, though, because a Windows machine with the same specs wouldn't be able to run God of War, either. I was mostly surprised that I was able to install it at all.

To install games like God of War, or any other titles that don't have a native Linux version, you'll need to turn on the experimental Steam Play compatibility tools. Once I did that, though, I could install just about any game I came across. Obviously, demanding games like God of War aren't going to work, but there are still tons of titles in the Steam library that are worth checking out. Both Hades and Cuphead ran flawlessly, and Fallout 4 worked pretty well too. It wasn't as smooth as the other games I tried, but the first few hours were definitely playable.

The main catch is that the first time you run games using compatibility tools, they're extremely slow to load. Steam has to "process Vulkan shaders" for a lot of titles, and this can take five to ten minutes or more on some games (like Fallout 4). Fortunately, this only happens the first time you launch a particular title.

Most of the games I tried were from Google's own list of recommended titles that had been tested on Chrome OS, and those experiences were almost all solid. The one game my Chromebook couldn't quite keep up with was The Witcher 3: Wild Hunt. Google recommended playing that one with graphics on low, and said that only Chromebooks with an i7 processor would work. Even then, frame rates and control responsiveness was poor enough that I didn't want to play after a few minutes.

While Google and Valve will certainly improve the Steam experience from this early alpha, it's fair to say that Chrome OS will never be the place to play cutting-edge games. Chromebooks just aren't built with that kind of hardware.

But, Steam's library is vast, and there are thousands of titles across any genre that you can think of. Bringing that catalog to Chrome OS is a huge step forward for those who love games but don't necessarily need to play Cyberpunk 2077 with settings on high. Whether it's for replaying older classics like Portal 2 or trying newer releases like Hades, Steam for Chrome OS vastly expands the gaming you can do on a Chromebook. And if you really want to play The Witcher 3 or God of War, a streaming service like NVIDIA's GeForce Now can plug the gap. So far, the alpha build of Steam for Chrome OS is promising, and I hope that Google and Valve can make it work on more Chromebooks before long.

Xbox users can share screenshots and clips as Instagram-style stories

Posted: 04 May 2022 09:21 AM PDT

Microsoft is rolling out an update to the Xbox app for iOS and Android that includes a new social sharing feature. Players will be able to share screenshots, gameplay clips and achievements with their friends and others as Instagram- or Snapchat-style stories. You'll be able to respond to other people's stories with a reaction or message too.

You'll find the stories on the home screen of the app. To share a clip, screenshot or achievement, access the channel, tap the plus sign on your gamertag and choose what you want to post from the gallery. You'll be able to add a caption before sharing your story.

Although Instagram and Snapchat stories typically disappear after 24 hours, Xbox stories will be available for 72 hours. That means it's more likely that your friends will see your updates, as long as they can tear themselves away from the new Halo Infinite season for long enough.

There's another new feature for Xbox consoles as part of the May update. Microsoft calls it Quality of Service (QoS) tagging. It says this is a way of prioritizing "latency-sensitive outbound networking traffic such as party chat, console streaming and multiplayer." The company says this feature could help to maintain your gaming experience amid connection issues on congested networks.

You can manage QoS tags in the Settings app. After selecting the General option, go to network settings, then advanced settings. You'll then see the QoS tagging settings. DSCP tagging is enabled at the IPv4 and IPv6 packet level and works on both wired and wireless connections. WMM tagging works on the wireless packed level and is active only on Wi-Fi connections.

These updates are now live in Australia. Microsoft says they'll arrive in other regions soon.

Bose is reportedly laying off staff amid poor sales

Posted: 04 May 2022 09:04 AM PDT

Bose might not be the unassailable audio giant it once was. Boston Globesources say the company has been implementing "rolling layoffs" in recent years, with public data indicating that its headcount dropped from 9,000 in 2019 to 7,000 in 2021. Recently departed employees told the newspaper that Bose had fallen short of sales targets as new products struggled in the market, including the Frames audio glasses and SoundControl hearing aids. Competition from rivals like Apple and Sony is also believed to have hurt Bose's bottom line.

The latest layoffs, in March, cut 245 jobs and reportedly wiped out the health division responsible for the hearing aids. The decision came despite scrapping a planned sleep headphone product, according to the insiders. CEO Lila Snyder supposedly axed the group after an outside review suggested Bose needed to drop its hearing aid work.

Spokesperson Joanne Berthiaume confirmed the most recent batch of layoffs to the Globe. She declined comment on staff counts or strategy, but characterized the latest layoffs as a question of focus. They would help Bose concentrate on the products that "matter most" to customers, she said. Berthiaume added that Bose was still hiring in other areas, with 200 available roles.

A shrinking workforce wouldn't be surprising. While Bose is virtually synonymous with (if not always liked for) headphones and speakers, it's competing in markets increasingly dominated by true wireless earbuds like AirPods, not to mention smart speakers like those from Amazon and Sonos. Add in the niche nature of experiments like Frames and it's clear the company doesn't have as many opportunities to thrive as it once did.
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